FAQs
Ordering and Shipping
What currency are the prices I see on the site?
All prices are in USD.
- I just placed an order, when will it ship?
We aim to ship all orders within 2-3 business days. You'll receive a shipping confirmation email with tracking information once your order leaves our kitchen. Please note that delivery times may vary depending on your location and shipping carrier.
- How long does shipping take?
We ship nationwide, and shipping times vary depending on your location and the shipping carrier. Most domestic orders arrive within 4-7 business days after shipment. You'll receive a tracking number via email once your order ships, so you can monitor its progress.
- Can I track my order?
Yes, you'll receive a tracking number via email once your order has shipped.
Returns and Exchanges:
- I am not in love with my order, can it be returned?
Yes! We stand behind the flavor of our relish. If you're not completely satisfied with your purchase, we offer a money-back guarantee. Please contact us at sergeantpeppersrelish@gmail.com within 10 days of receiving your order to initiate a return and discuss the refund process.
What if there is an issue with my order?
Please contact us at sergeantpeppersrelish@gmail.com, and we will do our best to resolve the issue.
- Who pays for return shipping?
Return shipping is the responsibility of the customer, except in cases where the product arrived damaged or defective.
Order Management:
- Can I cancel my order?
You can cancel your order without penalty before it ships. Please contact us immediately at sergeantpeppersrelish@gmail.com to request a cancellation.
- I have entered an incorrect address, what do I do now?
Please notify us immediately at sergeantpeppersrelish@gmail.com. We can correct the address within 24 hours of the order being placed.
Other:
- I have a question that wasn't answered, can you please help?
Absolutely! Email us at sergeantpeppersrelish@gmail.com.
- How should I store my relish?
Refrigerate after opening.